Review on 12Go
Name: 12Go
Description: 12Go is a booking platform that offers a convenient way to book transportation tickets and tours in various parts of the world. It is a popular choice for travelers who want to explore new destinations without having to worry about the logistics of getting there
- User Interface
- Customer Service
- Price
- Reliability
About 12Go
12Go is a booking platform that offers a convenient way to book transportation tickets and tours in various parts of the world. It is a popular choice for travelers who want to explore new destinations without having to worry about the logistics of getting there.
12Go is a popular online booking platform for travel in Asia. It provides customers with access to a wide range of transportation options, including buses, trains, ferries, and flights. In this review, we will examine the following categories: User Interface, Customer Service, Price, Reliability, and Overall Experience.
User Interface
12Go’s website and mobile application are easy to navigate and user-friendly. The platform allows users to search for transportation options by route, date, and mode of transportation. It also provides users with detailed information about the available options, including prices, departure times, and travel duration. The platform’s interface is well-designed and provides users with a seamless booking experience.
Customer Service
12Go’s customer service is highly responsive and helpful. The platform provides customers with 24/7 support through live chat, email, and phone. The customer service team is knowledgeable and efficient in resolving customer inquiries and issues. However, some customers have reported longer response times during peak travel seasons.
Price
12Go offers competitive prices for transportation options in Asia. The platform provides customers with access to a wide range of transportation options at affordable prices. It also offers promotions and discounts for frequent users, which further increases its affordability. However, some customers have reported that prices may be slightly higher during peak travel seasons.
Reliability
12Go is a reliable platform that ensures customers have a seamless travel experience. The platform partners with reputable transportation companies that adhere to strict safety and quality standards. It also provides customers with real-time updates about their travel itinerary, which minimizes the risk of delays and cancellations. However, some customers have reported occasional delays and cancellations, which may cause inconvenience.
Overall
Overall, 12Go is an excellent online booking platform for travel in Asia. It provides customers with access to a wide range of transportation options at competitive prices. Its user-friendly interface, responsive customer service, and reliable service make it a popular choice among travelers. However, some customers have reported occasional issues with delays and cancellations.
Pros and cons
Like any other booking platform such as BikesBooking, Musenet for example12Go has its own set of advantages and disadvantages. In this article, we will discuss the pros and cons of 12Go booking platform to help you make an informed decision.
Pros of 12Go
Wide Range of Options: 12Go offers a wide range of transportation options, including buses, trains, ferries, and flights. This makes it easy for travelers to choose the mode of transportation that best fits their needs and budget.
Easy to Use: The 12Go website is user-friendly and easy to navigate, making it simple for travelers to find the tickets they need. The booking process is also straightforward and can be completed in just a few clicks.
Flexible Cancellation Policy: 12Go has a flexible cancellation policy that allows travelers to cancel their bookings for a full refund up to a certain period before the departure date. This gives travelers peace of mind and the freedom to change their plans if necessary.
Reliable Customer Support: 12Go has a reliable customer support team that is available 24/7 to assist travelers with any issues they may encounter. This ensures that travelers can get help whenever they need it.
Weaknesses of 12Go
Additional Fees: 12Go charges additional fees on top of the ticket price, which can make the overall cost of booking more expensive. These fees may include processing fees, service fees, and taxes.
Limited Coverage: While 12Go offers transportation options in various parts of the world, the platform does not cover all destinations. This can be a disadvantage for travelers who are visiting less popular destinations.
Final Verdict
12Go is a highly recommended online booking platform for travel in Asia. Its user-friendly interface, competitive prices, reliable service, and responsive customer service make it a popular choice among travelers. While there may be occasional delays and cancellations, the platform ensures that customers have a seamless travel experience by partnering with reputable transportation companies and providing real-time updates.
